Laura Lee Designs (LLD) is committed to providing the highest level of customer service and customer satisfaction. We sincerely hope that you will be thrilled with any handbag you purchase. However, if for any reason you are unhappy with your purchase and would like to make a return, please refer to the following policy:
LLD accepts returns within 10 days of the customer's original receipt of the merchandise (this is generally no more than 7 days after the invoice date). We will provide you with a full refund, less shipping charges, provided the returned goods are in salable condition. For total returns over $500, there will be a 5% restocking fee.
When returning your handbag, please package it in the same way it was packaged when shipped to you. Please stuff the handbag with paper (do not use newspaper) and cover with a plastic bag. Make sure that the box is big enough to fit the bag without compromising the shape of the handbag.
Returns shipped back after more than 30 days from receipt will not be credited. This will be measured by the ship date on the returned package.
Refunds will be processed within fourteen business days after receipt of the returned merchandise. The same credit card with which you made the purchase will be credited (less shipping and processing charges for late returns). Depending upon the card used, credits may take up to 30 days to appear on your statement. If you paid by check, LLD will issue a check, made out to you, and mail it to your shipping address on file. Please allow up to two weeks for the check to be mailed.
In the unlikely event an item is damaged during shipping, or that there is a manufacturers' defect, we will replace the bag free of charge. Please follow the standard return procedures, but take care to ship the merchandise back to us with the same packaging in which it arrived to you and a description of the damage.
To return a handbag please contact Laura Lee Designs at "info [at] lauraleedesigns [dot] com" with a subject line of LLD Returns. Or, call (888) LLD BAGS. We will provide you with the necessary information at that time.
Your InformationLaura Lee Designs (LLD) values its customers and respects their privacy. We collect information in order to improve our products, our relationship with our customers, and the functionality of our web site. We recognize that we must use customer information responsibly. LLD does not, and will not, sell or rent customer information to third parties. The following statement is made to provide our customers with as much information regarding our privacy policies as possible. If you have additional questions regarding our policies, please contact us at "info [at] LauraLeeDesgins [dot] com", or call (888) LLD-BAGS.
Security - applies to online orders onlyLaura Lee Designs uses Authorize.net to process all credit card transactions. All credit card processing is done on Authorize.net's secure website. When placing an order, LLD collects all information needed to process a credit card transaction. The information is sent to Authorize.net for final capture of your card information. LLD does not retain any credit card information. If you have any questions about security on our Website, you can send an email to us at "info [at] LauraLeeDesgins [dot] com".
Information we CollectWe collect information needed to process your credit card and ship your item(s). This includes your name, address, city, state, phone number and email. We do not retain any credit card information.